FAQs

MyCrew is a smart recruitment platform designed to simplify the hiring process for the maritime industry. It connects you to a vast pool of seafarers, allows you to post vacancies, and matches your requirements with qualified candidates.

MyCrew is built for shipowners, ship managers, and crewing agencies looking to streamline their hiring processes and find top-tier seafarers efficiently.

Unlike traditional recruitment platforms, MyCrew offers a pay-per-candidate model, meaning you only pay for the contact details of the candidates you want to hire. Additionally, MyCrew provides real-time availability and salary expectations directly from seafarers, ensuring transparency and efficiency.

Yes, registration is completely free. You can add your fleet, post vacancies, and explore the platform without any cost.

You’ll need basic information about your company and a valid email address to get started. This company information helps our manager tailor a personalized approach to your needs, and it only needs to be entered once.

The onboarding process is quick, typically taking just 15 minutes with the help of our success manager. During this session, we’ll provide a detailed introduction to the product, guide you on how to get started, and answer any additional questions you may have.

Absolutely! Our team is here to assist you with everything from adding your fleet to creating your first vacancies.

Go to your Dasboard and click the "Add Vessel" button. Simply enter the vessel’s name or IMO number, click the “Add vessel” button and our system will autofill the details. Added vessel you will see at your dashboard. It’s quick and hassle-free.

Go to your vessel’s planner, click “Create Vacancy” (or double-click the cell related to the required date and position) and fill out the necessary details. Once you’ve entered vacancy information, our system will use it for future postings with automatic pre-filling, making the process even faster.

Your vacancy becomes visible to relevant candidates. Only those who meet your requirements will be able to apply due to our smart matching system.

Yes, you can monitor applications and update vacancy statuses directly from your dashboard. Our system provides clear status indicators, including:

• New: The vacancy is live and accepting applications.
• Assigned: A seafarer has been assigned to the vacancy.
• Embarked: The assigned seafarer has boarded the vessel and started the contract.
• Disembarked: The seafarer has completed their contract and left the vessel.

These statuses help you manage vacancies effectively and track progress throughout the hiring and deployment process.

You can view a candidate’s profile, including their experience, certifications, availability, and salary expectations.

MyCrew uses a pay-per-candidate model. You only pay when you request access to a candidate’s contact details, making it cost-effective and transparent. Once purchased, the contact details are available to all managers in your company, forever.

Our subscription pricing is tailored to your specific needs. We don’t have fixed rates because every company operates differently—whether in fleet size, hiring frequency, or required features. Our team will work with you to create a plan that aligns with your business goals. Contact us to discuss the best solution for you.

We accept major credit cards and other secure payment methods. Contact our team for additional options sales@mycrew.net

Refunds are considered on a case-by-case basis. Please contact our support team for assistance sales@mycrew.net

Candidates are required to keep their profiles updated. Additionally, our system encourages seafarers to provide accurate and complete information during the application process.

Yes, MyCrew employs robust data security measures to protect your information.

Only you can see the fleet and vacancies you create. Currently, each user within the same company has isolated accounts. However, we plan to introduce a feature that will allow you to transfer the management of your vessels to another company manager—ideal for situations like taking a vacation.

Our support team is ready to help. You can contact us via email support@mycrew.net

Reach out to our customer support team via the contact form on our website or email us directly sales@mycrew.net

Yes, our team can help you transfer your existing vacancies to the platform for a smooth transition. Сontact us to discuss terms sales@mycrew.net

Vacancy fulfillment times vary, but MyCrew’s automated tools and candidate matching system significantly speed up the process.

Yes, MyCrew connects you with seafarers from diverse backgrounds, ranks, and nationalities.

MyCrew’s platform allows passive candidates—those not actively searching—to apply for your vacancies when they see competitive offers that match their preferences.

Yes, MyCrew provides salary expectations directly from candidates, enabling you to align offers with market trends.

Integration options are in development. Stay tuned for updates!

Yes, our platform includes crew management features, such as tracking availability and organizing rotations.

You can book a demo by going through the quick registration process. Сlick here.

Yes, registration and initial use of the platform, including posting vacancies, are completely free.

Simply register, set up your fleet, and start posting vacancies. Our support team is here to assist you every step of the way.